Planning your inbound services enquiry
Plan how incoming calls reach the right people. Consider your existing numbers, opening hours, routing and what should happen when the team is unavailable.
Useful points to consider
- Map the customer calling journey.
- Discuss routing, reporting and continuity needs.
- Check number arrangements, charges and service limitations.
Common questions
What should I prepare?
Map the customer calling journey.
Can I discuss an existing arrangement?
Yes. Explain what you currently use and what you would like to review. Check the current contract before making changes.
What happens next?
Contact our team to discuss what you need. Before you agree anything, check the provider, service scope, full charges, contract duration and support arrangements.